How to make a complaint to the States of Jersey Complaints Panel
If you wish to make a complaint about any matter of administration by any Minister, or department of the States, or by any person acting on their behalf, the basic process is as follows:
- You send your complaint in writing to the Deputy Greffier of the States (Mrs. Lisa Hart), States Greffe, Morier House, Halkett Place, St. Helier, Jersey, JE1 1DD
- The Deputy Greffier requests a summary of the case from the relevant Minister or department
- The Deputy Greffier sends the summary to the Chairman of the Panel to decide if a Complaints Board should be established to hear the case
- A public hearing is held at which both the complainant and the Minister, or department, present their case
- The Board presents its findings to the States
- If the Board upholds your complaint, it will ask the Minister concerned to reconsider the original decision
We make every effort to hold a hearing within 14 weeks of the receipt of your complaint. However, there may be times when the process is more lengthy and involved. This is particularly the case if the Panel refuses your request for a hearing and you pursue an appeal.
Download the booklet which explains the process for making a complaint to the States of Jersey Complaints Panel.
Download the Administrative Decisions (Review) (Jersey) Law 1982.
Who are the members of the Complaints Panel?
The members of the Complaints Panel (from which the Boards are made up) are not States Members and are all completely independent. They give their services on a voluntary basis. If the Chairman, Deputy Chairman, or members of the Panel, have a conflict of interest, they will not take part in a Board. In that way, the public can be sure that all Board members are completely unbiased and impartial.
The current membership is as follows:
Mr. G.G. Crill (Chairman)
Mr. S. Catchpole, Q.C. (Deputy Chairman)
Mr. C. Beirne (Deputy Chairman)
Mr. R. Bonney, Mr. G.G. Marett, Mr. P.D. McGrath, Mrs. J. Eden, Mr. J. Moulin, Mrs. S. Cuming, Mr. G.M. Fraser, Mr. D. Greenwood and Mr. G. Llewellin
The Complaints Panel produces an annual report.
Download the Complaints Panel report for 2016.
What happens to the Board's findings?
After the hearing, the Board will consider its findings and the Deputy Greffier will send these to you, as well as to the relevant Minister or department and the Privileges and Procedures Committee. The Privileges and Procedures Committee will arrange for the findings to be presented to the States as a Report.
If the Board finds in your favour, it may ask the relevant Minister or Department to reconsider the matter.
Recent findings by the Complaints Board
Download the Complaints Board's findings in the complaint by Mrs. X. against the States' Employment Board regarding the way in which her request for ill health retirement was handled (R.53/2017)
Download the Complaints Board's findings in the complaint by Dr. A. Alwitry against the States Employment Board regarding the withdrawal of an offer of employment to the position of Consultant Ophthalmologist (R.75/2016)
Download the Complaints Board's findings in the complaint by the Transport and General Workers' Union (now Unite the Union) against the Minister for Transport and Technical Services (now the Minister for Infrastructure) regarding the Minister's actions under clause 18.3 of the Connex bus contract (R.31/2016)