PAC publishes report on organisational change

20th May 2019

The PAC has published a report focussing on the themes of Organisational Culture and Corporate Learning.

The PAC is supportive of the Chief Executive’s proposals to change ways of working to reduce duplication, work more collaboratively and reduce waste and inefficiencies.  But it wants to see real progress in how ‘Team Jersey’ and the Target Operating Model (TOM) translate into action and to assess what the Chief Executive and senior officers have achieved so far.  

The Chairman of the PAC, Senator Sarah Ferguson, stated:

“Jersey is an island of only 105,000 people so over-complicated changes are counterproductive. Furthermore, improvements in KPIs affect management targets and are not the same as better outcomes for the public.

The PAC concludes that the Chief Executive should be given time to demonstrate his ability to deliver the necessary changes before the PAC assesses the programme’s value for money overall. But change is not just about structural changes to the organisation, it’s about changes in behaviour and attitudes of the people working in the organisation – and positive changes can only be achieved if the staff feel valued and listened to.”

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