Complaints Panel

​The States of Jersey Complaints Panel is established by the Administrative Decisions (Review) (Jersey) Law 1982 and its role is to look into complaints by members of the public.

How to make a complaint to the States of Jersey Complaints Panel

​If you wish to make a complaint about any matter of administration by any Minister, or department of the States, or by any person acting on their behalf, the basic process is as follows:

  • You send your complaint in writing to the Deputy Greffier of the States (Mrs. Lisa Hart), States Greffe, Morier House, Halkett Place, St. Helier, Jersey, JE1 1DD
  • The Deputy Greffier requests a summary of the case from the relevant Minister or department
  • The Deputy Greffier sends the summary to the Chairman of the Panel to decide if a Complaints Board should be established to hear the case
  • A public hearing is held at which both the complainant and the Minister, or department, present their case
  • The Board presents its findings to the States
  • If the Board upholds your complaint, it will ask the Minister concerned to reconsider the original decision

We make every effort to hold a hearing within 14 weeks of the receipt of your complaint.  However, there may be times when the process is more lengthy and involved.  This is particularly the case if the Panel refuses your request for a hearing and you pursue an appeal.

Download the booklet which explains the process for making a complaint to the States of Jersey Complaints Panel.

Download the Administrative Decisions (Review) (Jersey) Law 1982.

Who are the members of the Complaints Panel?

The members of the Complaints Panel (from which the Boards are made up) are not States Members and are all completely independent.  They give their services on a voluntary basis.  If the Chairman, Deputy Chairman, or members of the Panel, have a conflict of interest, they will not take part in a Board.  In that way, the public can be sure that all Board members are completely unbiased and impartial.

The current membership is as follows:

Mr. Geoffrey Crill (Chairman)

Mr. Stuart Catchpole, Q.C. (Deputy Chairman)

Mr. Chris Beirne (Deputy Chairman)

Mr. Graeme Marett, Mrs. Janice Eden, Mr. John Moulin, Mrs. Sue Cuming, Mr. Gavin Fraser, Mr. David Greenwood and Dr. Gwyn Llewellin

The Complaints Panel produces an annual report.

Download the Complaints Panel report for 2018.

What happens to the Board's findings?

After the hearing, the Board will consider its findings and the Deputy Greffier will send these to you, as well as to the relevant Minister or department and the Privileges and Procedures Committee.  The Privileges and Procedures Committee will arrange for the findings to be presented to the States as a Report.

If the Board finds in your favour, it may ask the relevant Minister or Department to reconsider the matter.

Recent findings by the Complaints Board

Download the Complaints Board's findings in the complaint by Mr. T. Binet and Ms. R. Binet against the Minister for the Environment regarding the processing of Planning applications by them and the various companies in which they have significant interests (R.125/2019)

Download the Complaints Board's findings in the complaint by Ms. A. McGinley against the Minister for the Environment regarding the enforcement of planning conditions by the Planning Department (R.99/2019)

Download the Complaints Board's findings in the complaint by X against the Health and Community Services Department in respect of a Division of that Department (R.62/2019)

Download the Complaints Board's findings in the complaint by Mrs. X against the Health and Community Services Department regarding the way in which her complaint was processed (R.4/2019)

Download the Complaints Board's findings in the complaint by Mrs. E. Huggett against the Minister for Social Security regarding the way in which her pensions claim was administered (R.156/2018)

Download the Complaints Board's findings in the complaint by Mr. B. Huda against the Minister for Health and Social Services regarding an unresolved complaint and allegations of racism (R.148/2018)

Download the Complaints Board's findings in the complaint by Mr. I. Barette against the Minister for the Environment regarding the processing of the planning applications relating to the property known as Broughton Lodge Farm, St. Mary (R.111/2018)

Download the Complaints Board's findings in the complaint by Mr. A. Luce and Mr. J. Mallinson against the Minister for Infrastructure and Jersey Property Holdings regarding the handling of foreshore encroachment claims (R.71/2018)

Download the Complaints Board's findings in the complaint by Mrs. X. againt the Minister for Education and Student Finance regarding the way in which an application for student finance was administered (R.106/2018)

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