Launch date: 08/09/2016
Review status: Report published
What is the review about?
Following a review by the Comptroller and Auditor General (C&AG), the PAC undertook its own reviews to ensure the C&AG's recommendations had been implemented. The PAC has held public and private meetings with the eGov team and published its first report in June 2017 and a follow-up report in March 2018.
Terms of reference
The C&AG reported on eGov in May 2016. She said that eGov was about much more than technology, it encompasses how government interacts externally with the public and internally between functions and activities. Successful implementation goes beyond systems and processes to vision, culture and skills. The C&AG made a series of recommendations including the need to learn from the original procurement exercise; the clarity of the vision and strategy; the governance, business model and organisation to support the programme; and the management of change. Many of her recommendations require corporate leadership and commitment and could not be implemented by the eGov team alone.
The PAC received the Executive Response in late July 2016, however, most of the recommendations had been assigned to the eGov programme director to implement.
The PAC agreed a review was necessary in order to evaluate the adequacy of the States' arrangements for the eGov programme and its response to the C&AG's report focussing on:
- The leadership of the eGov programme, including:
- the role of the Corporate Management Board; and
- links to the wider Public Sector Reform programme;
- The robustness of budgeting and medium-term financial planning for the eGov programme, including in respect of cybersecurity; and
- Securing the right people, skills and training for the delivery of the eGov programme, including:
- training for Corporate Management Board members and other senior managers;
- roll-out of skills across the States departments;
- mapping of existing skills to identify existing and future needs;
- procurement of relevant skills; and
- transfer of skills from, for example, the Design Authority, and other external deliverers of eGov programmes, to States employees.