This review will seek to examine the complaints processes across the Government of Jersey, States Assembly, the Courts and the Parish System. The review will also look at the means of redress available to members of the public who have a complaint upheld and also identify the policies which underpin the processes and hold officials and staff to account. It will also seek to identify any future work that is being carried out in order to improve confidence in the systems of governance and address the recommendations of the Independent Jersey Care Inquiry in this regard.
The Review Panel is interested to hear views from anyone with experience of the systems that are currently in place and would like to invite submissions by Friday 16th October by emailing firstname.lastname@example.org or email@example.com.
Important Information about the review:
This review is not intended to act as a means for any individual cases or grievances to be resolved. It is, however, interested to gather people's views on the systems in place across the four areas. The Review Panel does understand that in doing so, some people may wish to raise sensitive and difficult issues with it. In the event that a submission raises an issue which could relate to a safeguarding or criminal matter, then the Panel will work with the person submitting it to refer their concerns to an appropriate agency.
Anyone who wishes to discuss their individual circumstances or how to give evidence is invited to get in touch at firstname.lastname@example.org.
Sharing your personal information and testimony
The Review Panel takes data protection very seriously, especially given the sensitive nature of the issues raised by the Independent Jersey Care Inquiry and the response to it.
Any submission received by the Panel which includes personal information or testimony will be stored in a digitally secure location on the States Greffe IT system. Only Review Panel members and States Greffe staff will have access to the information. No personal information will be put into the public domain.
The Committee and Panel Officer will discuss with each person submitting personal information or testimony how it may be used by the Review Panel to support its review. This may include whether it is possible to publish a redacted and anonymised version. The wishes of the person submitting the information will be respected.
Should the Panel wish to take oral evidence from witnesses, hearings will be conducted in private and only an anonymised transcript will be produced. The individuals involved will have the opportunity to review the transcript before it is published. If the individuals involved decide that they don't want the transcript to be published, their wishes will be respected.
At the end of the review any personal data collected during the review will be deleted.
If you would like to discuss this in more detail, please contact the Committee and Panel Officer, Andy Harris (email@example.com . 441076).